Refund policy

Returns

I hope that you love your Betty Moo knitwear but if you are not happy, let us help!

You may request a return within 14 days of recieving your order if the item is unused, unworn and in the original condition.

To start a return, email bettymooknitwear@gmail.com with your order number and photos of the item.

Please note that customers are reponsible for return postage and refunds are process once the item has been inspected.

Exchanges

As all items are handknitted to order, I cannot offer exchanges. I will exchange a new product if the one you were sent is faulty or damaged.

Repairs

I will offer free repairs and cover postage back for faults such as:

• loose threads
• small snags
• minor unraveling

This does not cover damage from washing, heat, or wear.

Faulty Items

If your items arrives faulty or damaged, please email me within 48 hours of delivery with photos.

I will arrange a refund or replacement and I will cover all postage costs.